These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and Cold Communications Marketing Agency, LLC ("CCMA LLC," "Company," "we," "us," or "our"), operating under the brand name MODE ENGINE™. These Terms govern your access to and use of our website(s), landing pages, funnels, lead magnets, assessment tools, paid sessions, and program services (collectively, the "Services").
By accessing our Services, completing a purchase, booking a session, or clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms, do not access or use our Services.
CCMA LLC provides the following services under the MODE ENGINE™ brand:
A self-scoring assessment tool available at no cost that helps B2B coaches and consultants evaluate their prospect qualification criteria. Use of this tool does not create a client relationship or guarantee access to paid services.
A 60-minute one-on-one working session conducted via video conference (Google Meet) in which Company personnel will audit the Client's current acquisition situation, assess their messaging, identify bottlenecks, and deliver a written custom installation roadmap. This is a working session, not a sales call. Deliverables include: a recording of the session, a written custom 9-step installation roadmap, and a messaging assessment against the Million Dollar Message™ framework.
An 8-week done-for-you client acquisition system installation for B2B coaches and consultants. The program includes all nine steps of The High-Ticket Acquisition Engine™ delivered and installed by the Company. Full program scope is defined in the separate Program Agreement provided upon enrollment.
To access and use our Services, you must:
We reserve the right to refuse service to any person or entity at our sole discretion.
Access to the Blueprint Strategy Call booking calendar is available only after completing the ICP Qualification Scorecard™ and achieving a qualifying score, followed by completing payment of the $299 session fee. Booking is confirmed only upon receipt of full payment.
The Blueprint Strategy Call requires a non-refundable investment of $299, payable via Stripe or PayPal at the time of booking. This fee is 100% credited toward the $10,000 enrollment investment in The High-Ticket Acquisition Engine™ program if the Client enrolls within 48 hours of the session date.
The $299 Blueprint Strategy Call fee is non-refundable under all circumstances, including but not limited to: change of mind, schedule conflict, or decision not to enroll in the program. The session fee compensates for Courtney's time, preparation, and the written deliverables produced during the session regardless of whether Client enrolls in the program.
We understand that circumstances change. The following rescheduling terms apply:
Client agrees to arrive prepared for a working session. Preparation requirements are provided on the calendar booking confirmation page. The Company reserves the right to terminate a session early if Client conduct is abusive, disrespectful, or otherwise prevents the productive delivery of session services, without obligation to refund the session fee.
Enrollment in The High-Ticket Acquisition Engine™ program requires execution of a separate Program Agreement and payment of the program investment fee of $10,000 (or such other price as may be in effect at the time of enrollment). These Terms apply in addition to the Program Agreement. Upon successful enrollment, Client will schedule their program kickoff call via Calendly, using the link provided on the enrollment confirmation page.
The current founding member investment is $10,000. This price is subject to increase at the Company's sole discretion as enrollment milestones are reached. The price in effect at the time of enrollment applies to that enrollment only.
The program investment is non-refundable. The Company's sole obligation in the event of non-performance is the Performance Continuation Guarantee described below. Client acknowledges that by enrolling, they are purchasing a done-for-you service requiring the active participation of both parties, and that the non-refundable nature of the investment reflects the significant time, expertise, and resources committed by the Company upon enrollment.
The Company guarantees that if Client implements the program as designed, follows the 9-step system, commits 3 to 5 hours per week to reviewing deliverables and making timely decisions, and does not achieve a minimum of 3 qualified high-ticket client enrollments within 90 days of program launch, the Company will continue to provide services at no additional cost until this outcome is achieved.
This guarantee is conditional upon:
This guarantee does not apply if: Client fails to complete required program steps, Client makes material changes to the system without Company approval, Client's offer or market is materially misrepresented during enrollment, or Client ceases participation in the program.
Client acknowledges that the success of the program depends substantially on their active participation. Client agrees to:
All payments are processed through Stripe, Inc. or PayPal Holdings, Inc. By providing payment information, you authorize the Company to charge the applicable fees to your payment method. You represent that you have the legal right to use the payment method provided.
In the event a payment is declined, disputed, or charged back, the Company reserves the right to suspend or terminate access to Services immediately. Chargebacks initiated without prior written notice to the Company and a good-faith attempt to resolve the dispute directly are a breach of these Terms and may result in collection action.
All prices are stated in US dollars. You are responsible for any applicable taxes associated with your purchase.
All content, materials, frameworks, methodologies, brand names, trademarks, service marks, and deliverables created by the Company, including but not limited to MODE ENGINE™, The High-Ticket Acquisition Engine™, The Client Fit Formula™, The ICP Qualification Scorecard™, The Blueprint Strategy Call, and all associated frameworks and tools, are the exclusive intellectual property of Cold Communications Marketing Agency, LLC.
Upon enrollment in the program, Client receives a limited, non-exclusive, non-transferable license to use the deliverables and frameworks installed in their business for their own business purposes. This license does not permit:
The Fletcher Method™ and Customer Engine™ framework elements incorporated into the Company's methodology are the intellectual property of their respective owners. Client acknowledges and respects these third-party intellectual property rights.
Results shared by past or current clients represent their individual experiences and are not a guarantee of the same or similar results for any other client. Your results will depend on your individual effort, commitment, business type, market conditions, offer quality, and other factors beyond the Company's control.
The percentage-based outcome claims associated with individual program steps (e.g., "Designed to increase lead qualification rate by 50%") represent system design targets based on the methodology, not guaranteed outcomes for any individual client.
Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of the Services. Client acknowledges that Company methodologies, frameworks, pricing, internal processes, and deliverables are proprietary and confidential. Company agrees to maintain the confidentiality of Client's business information, financial data, and client lists.
The Company reserves the right to reference Client's participation in the program and any results achieved (with Client's permission) for marketing and testimonial purposes. Client may opt out of testimonial use at any time by written notice.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property rights; or (d) any claim that your actions caused damage to a third party.
These Terms are governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict of law provisions.
Before initiating any formal dispute proceeding, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your written notice.
If a dispute cannot be resolved informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA), applying its Commercial Arbitration Rules. Arbitration shall be conducted in the State of Alabama. Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Notwithstanding the arbitration provision above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in the State of Alabama to prevent irreparable harm pending arbitration, including to protect intellectual property rights.
These Terms, together with our Privacy Policy and any executed Program Agreement, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.
The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, pandemic, government action, or internet infrastructure failure.
By using our Services, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and notify you by email or prominent notice on our website. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.
For questions about these Terms or to submit a formal dispute notice, contact us at: